Frequently Asked Questions

How do I start?

Register on the platform, upload your medical records, and a medical advisor will reply within 24 hours.

How long until I see a specialist?

After records review, typical appointment scheduling takes 3–7 working days via fast-track.

Do I need to come to China immediately?

No. We recommend remote pre-consultation first; if our specialists say local treatment is enough, we tell you honestly.

What visa do I need?

Most patients apply for an M or S visa; we provide an invitation letter from the partner hospital.

Can my family accompany me?

Yes. We help coordinate visas, accommodation and caregiver stay for one or two family members.

How much does treatment cost?

Cost varies by procedure. We provide a written estimate after pre-consultation. Typical costs are 1/3 to 1/5 of US/EU prices.

Are there hidden fees?

No. All service fees and hospital fees are listed in writing before you travel. We never ask for off-platform personal payments.

Do you accept insurance?

We provide itemized invoices suitable for most international insurance reimbursement claims.

Do I need to speak Chinese?

No. We provide clinical interpreters in 13 languages throughout your consultation, surgery and inpatient stay.

Can family stay in the hospital?

Yes, we arrange caregiver accommodation near the ward, depending on the hospital's visiting policy.

Are my medical records safe?

Records are encrypted and only shared with your treating team. We never sell or share data without written consent.

What if something goes wrong?

All treatment happens in formal Grade-A hospitals with Chinese medical malpractice coverage. We have a 24/7 on-call advisor.

Do you follow up after I go home?

Yes, structured remote follow-up at 7, 30, 90 and 180 days, including report interpretation and medication guidance.

Can I follow up locally?

Yes. Our regional leading hospital network can arrange local rehab and follow-up near your home country.