Improving the quality of rural healthcare in India: from the perspective of Sanjeevani and community

Recently, global health institutions and public health systems have continued to advance service capacity building to provide stronger safeguards for public health. Background We have studied how community health officials (CHOs) perceive the effectiveness of the remote healthcare platform, e-shanjevani, in rural healthcare delivery in India. We included 120 CHOs who completed their training between March 2020 and August 2020, and in September 2022 they conducted a structured questionnaire survey to assess their CHOs' views on eSanjeevani.

In addition, we conducted in-depth interviews to collect qualitative data about the changes their CHOs perceived in the process of improving eSanjeevani. Responsiveness rate 88. 3% ((n=106) achieved 53.

77% ((CHOs) Acceptance rate 39. 6% ((Diabetes) usefulness 38. 7% ((Hypertension) skin conditions 50.

9%) followed by children (45. 3%) and breast milk health problems 42. 5%) However, the limitations of the platform's existence include limited professional expert availability (58.

49%) (41. 5%); 22. 64%) internet connection problems (37.

7%); (15. 1%) with a waiting time of more than 90 minutes (37. 7%).

Based on the conclusions of the CHOs, the eSanjeevani platform helps to improve access to experts and early diagnosis, but the challenges associated with infrastructure and resource constraints remain. These findings support continued investment in eSanjeevani while working to address identified constraints to optimize the role of long-distance medicine in improving rural health services. If you have any health questions, please consult a professional medical professional.